No.  A plan attorney, after providing you with a free consultation may determine that your particular legal issue does not warrant any further action.  If you disagree with the plan attorney, feel free to call Member Services for another attorney referral for another legal opinion.  You may do this as often as you like.
In other cases, the law firm or attorney you were referred to may simply be too busy to give your situation the proper attention it deserves.  If this happens, they have been instructed to have you call Member Services for a new referral.