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Terms of Service

Cancellation and Refund Policy

As a member, you can personally cancel your membership online at anytime.  Membership cancellations received within 7 days of initial enrollment may be eligible to receive a full refund less the one-time enrollment fee.  Refunds will be credited back to the original debit/credit card or checking/savings account used for payment.

Cancellations received after the initial 7 day period will not be eligible for a refund for any previous month.  Even if you do not use the plan benefits or speak with an attorney, you will be responsible for any membership fees until you cancel your membership or until it is otherwise terminated.

You can easily submit a cancellation request via e-mail, Live Chat, by phone or post-mail.  For e-mail cancellations, simply send a message with your full name and membership number to support@mail.prepaidplans.ladesk.com or send via the Contact link.

Cancellations cannot be made retroactive.  Cancellations are effective the date the cancellation request is received.  We will acknowledge your request with an e-mail confirmation.  Cancellations received on your monthly draft day or after the recurring monthly draft day are not eligible for a refund for the new pay period.  Members can continue using their membership through the paid period.  We reserve the right to suspend or cancel a membership for any reason, including for non-payment.

Self-Serve Portal Cancellation:


Send Cancellation Request:

Automatic Recurring Payment

By enrolling in one our plans and providing a payment method, you authorize us to draft the applicable monthly (or yearly if this duration is selected) membership fee from your account.  Your Prepaid Plans membership will continue month-to-month (or yearly if you choose) unless and until you cancel your membership or we discontinue it.  We will draft the monthly/yearly membership fee from the payment method you provide.  You must cancel your membership before it renews each month/year in order to avoid billing of the next month’s membership fee to your debit/credit card.

We automatically draft your debit/credit card each month/year on or around the calendar day corresponding to the commencement of your enrollment.  In the event your enrollment occurred on a day that is not within a given month, we may draft your debit/credit card on the next available day.

Benefits Availability

It can take up to three (3) business days from the date of enrollment to process a membership.  You will receive a Welcome E-mail Letter that will include your Membership # and the link to download the Membership Guidebook.  The Guidebook will contain the toll-free phone number to Member Services and details of your benefits.


Copyright © 1999 – 2024

All Rights Reserved.  Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19.

The copyright in all material provided on www.prepaidplans.com (“Site”) is held by all appropriate parties.  None of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Prepaid Plans™ or the copyright owner.

You also may not, without the written permission of Prepaid Plans™, “mirror” any material contained on these Sites on any other server.  This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately destroy any downloaded and printed materials.

Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


The wordmarks, service marks, trademarks and associated tag lines used within this site are the exclusive property of their respective companies.

PrepaidPlans.com and all other domain names are registered rights of the Site owner.


By providing your phone number, you hereby consent to any relevant communication including phone calls and confirmation/welcome text messages, even if your phone number is on any Do Not Call list.  Also, by providing your e-mail address, you hereby consent to any relevant e-mails, even if your e-mail address is on any Do Not SPAM list.  For information regarding our Privacy Policy, click here.


By enrolling in a membership, you agree to automatically be added to our monthly newsletter.  When using our contact form to send an e-mail, you have the option of joining our newsletter.  The check box to join the newsletter is initially checked.  To not be added to our newsletter, simply deselect the check box next to “Join Newsletter”.

If you no longer wish to receive our newsletter and promotional communications, you can opt out by clicking on an unsubscribe link on the bottom of a newsletter or by e-mailing us through our contact form.

Matters Excluded From Plan Privileges

Legal matters involving the laws of jurisdictions outside the United States or its territories.

Legal matters where the plan member has already retained participating counsel at their usual and customary rates prior to enrollment with Prepaid Plans™.

Frivolous legal matters as determined by the plan attorney in accordance with the professional code of ethics in their state.

Any action involving Prepaid Plans™, plan attorneys, affiliated companies or any of their company’s or affiliated company’s directors, officers, employees or agents in any matter in which they have interests adverse to the plan member’s.

Legal matters against the plan sponsor, employer, directors, officers, agents or employees, where Legal Club membership was gained through the sponsor or employer’s efforts.

In matters where the plan member and eligible family member have adverse interests, only the original plan member is eligible for plan discounts and not the family member unless both parties provide written authorization and consent otherwise.


In certain situations, attorney liability may require plan attorneys to ask for a retainer from the member prior to providing some of the Free Legal Services.

Additional Fees

Court filing fees, expert witness fees, court costs, court reporter fees, transcript expenses, photocopying costs, postage, telephone toll charges and any other incidental expenses incurred by the plan member are excluded from discounted rates under any of the the pricing formulas described in the guidebook or on this website. Travel expenses are not eligible at discounted rates when the attorney must travel to represent a plan member’s interests.

Our Attorneys

Attorneys are often in deposition or court and as such they may not call back for two or three days. Accepting a case is left to the personal judgement of the attorney. The attorney may determine that the case lacks merit in which case, they are truly trying to save the member the time and money of pursuing a potential losing case. In addition, the attorney may be too busy to give the member the time and care they require. In either situation, members should contact Member Services and request another attorney. They may use as many plan member attorneys as they like. Results with the next attorney could differ.


The information provided on this website is for general informational purposes only and is not intended to be legal advice.  The content on this page and website should not be construed as legal advice or a substitute for legal advice.

While we strive to provide accurate and up-to-date information, the law is constantly changing, and we cannot guarantee the accuracy or completeness of the information provided.  Therefore, we recommend that you consult with a licensed attorney or other legal professional for advice specific to your situation.

No attorney-client relationship is created by the use of this website or the information provided on this page.  If you communicate with us through this website or by email, please note that such communication does not create an attorney-client relationship.

We expressly disclaim all liability with respect to actions taken or not taken based on the content on this page and website.  Any reliance on the information provided on this website is solely at your own risk.

Limitation of Liability

In no event shall Prepaid Plans™ be liable for any direct, indirect, special, or consequential damages, or any other damages whatsoever, for any use of or reliance on this Site, or any linked or referenced website, including, without limitation, any lost opportunity, lost profits, business interruption, loss of programs or data, even if expressly advised of or otherwise aware of the possibility of such damages, whether in an action of contract, negligence, tort, or otherwise.

The pages contained in this Site may contain technical inaccuracies and typographical errors.  The information in these pages may be updated from time to time and may at times be out of date.  We accept neither responsibility for keeping the information in these pages up to date nor liability for any failure to do so.


We reserve the right to change these terms at any time.  By using this Site, you acknowledge that you have read and reviewed these terms in their current version.  If you continue to use this Site after we make changes to these terms, you are signifying your acceptance of the new terms.